FREQUENTLY ASKED QUESTIONS

How can I book an appointment?

You can book an appointment by...

What are your Covid Rules?

Firstly - do not come to the salon if you, or anyone in your household has a new, persistent cough, temperature, or loss of smell or taste. If this applies to you, please DO NOT visit the salon, and follow the guidelines on self-isolating. If this means that you need to cancel or rearrange your appointment, please call the salon on 01530 260111 as soon as you are able. 

Please see our guidance on what to do if you are experiencing symptoms of Coronavirus.

Since the Government has reverted back to its Plan A guidance on Covid-19, we are running the salon with softer restrictions in place. This means that we can now take walk-in appointments!

We will continue to clean every station after use, and will launder all gowns and towels used more often. Hand sanitizer is still available in salon, and you can continue to wear a face covering if you wish - if you would like your stylist to wear one too, please ask.

Why are you taking a deposit?

Now, more than ever, small businesses like ours need your help! Before the coronavirus pandemic, approximately £15k of appointments were cancelled, and this is unsustainable in these challenging times. Because of this, we are asking for a £5 or £10 deposit at the point of booking (depending upon your service). This deposit will be deducted from your final total.

Please note that if you decide to cancel your appointment or change the service type within 48 hours of your appointment, you will forfeit your deposit. Similarly, if you do not show up for your appointment, then your deposit will be lost.

 

What if I need a skin test?

If you are new to LoXx and need a skin test, then please call the salon on 01530 260111 and make an appointment. Please do not just turn up to the salon as we will not be able to carry out a skin-test without an appointment.

If you have any other concerns about any of the other Frequently Asked Questions, or if you want any more information, please complete the contact form below and we will get back to you.